How to Complain

We do everything possible to ensure all our customers obtain a professional service.

However, there may be occasions when you feel the level of service you receive has fallen below an acceptable standard.

If this is the case you should contact us to voice your concerns.

We are committed to resolving complaints effectively, as quickly as possible. In the unlikely event that you wish to make a complaint, please contact us by:

  • Telephoning 01227 647030
  • Writing to Inter Financial Limited, Mont Crevelt House, Bulwer Avenue, St. Sampson, Guernsey GY2 4LH

We will initially acknowledge your complaint. Please note that we have 8 weeks to respond to you with a final decision, although we will keep in contact with you during that time to update you with the progress of our investigation into your complaint.

If you are not satisfied with our response, or if for any reason the complaint is not resolved after eight weeks, you may refer the complaint to:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone: 0300 123 9123.

Our final response will:

• Provide you with a summary of the complaint, setting out the outcome of our investigation and our final view on the issues raised

• State whether we acknowledge there has been a fault on the part of our business

• Explain your right as a consumer to refer your complaint to the Financial Ombudsman Service if you are unhappy with our response, within 6 months of our final response

Inter Financial is a trading style of Inter Financial Limited, a company registered in Guernsey (Company Number 47014) Registered address Mont Crevelt House, Bulwer Avenue, St Sampson, Guernsey. GY2 4LH.

Inter Financial Limited is an Appointed Representative of Interfinancial Limited. Interfinancial Limited is registered in England and Wales. Registered address: 149-151 Mortimer Street, Herne Bay, Kent, CT6 5HA. Company number 05448143. Interfinancial Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference No 708431.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

Registered with the Information Commissioners Office No. Z3156268

Inter Financial Limited is a proud member of the CCTA
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